CANCELLATION, RETURN AND REFUND POLICY

At Infosec Solutions, we strive to deliver quality products and professional installation services. Please read our policy carefully before making a purchase.

 

1. Order Cancellation​​

• within 24 hours of confirmation, provided the product has not been dispatched.Orders can be cancelled

• Once the product is shipped or installation is scheduled, cancellation requests may not be accepted.
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2. Product Returns & Refunds

• Products are eligible for return only in case of:

  • Manufacturing defects

  • Damage during delivery

• Any issue must be reported within 48 hours of delivery with proper proof (photos/videos).

• Approved refunds will be processed within 7–10 working days to the original payment method.

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3. Service Charges​​

• Installation and service charges are non-refundable once the service has been completed.

• If a service is cancelled before execution, a partial refund may be provided after deducting any applicable costs.

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4. No Refund Conditions​

Refunds will not be applicable in the following cases:

• Change of mind after purchase

• Incorrect product selection by the customer

• Delay caused due to customer unavailability for installation

• For any cancellation or refund requests, please contact:

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📧 Email: support@infosecsolutions.in

📞 Phone: +91 7025 130 888